Questions regarding orders, returns and consumer rights at Stratac.bg

1. Can I return a purchased product?


Yes. You have the right to return a product within 14 days after receiving it, provided that it has not been used and is in its original packaging.

2. Do I need to provide a reason for the return?


No. According to consumer protection regulations, you are not required to provide a reason if the return is made within the 14‑day period.

3. How can I return a product?


Please complete the return form available at:
www.stratac.bg/returns
and send the product back within 14 days after notifying us.

4. Who pays the return shipping costs?


Return shipping costs are covered by the customer unless the product is defective or an incorrect item was delivered.

5. When will I receive my refund?


Refunds are issued within 14 days after we receive and inspect the returned product.

6. What should I do if the product is defective?


Please contact us within 24 hours after receiving the product. We will offer a replacement or a refund depending on the situation.

7. Can I exchange the size or model?


Yes. Please contact us to arrange an exchange. Shipping costs for exchanges are covered by the customer.

8. What documents are required for a return?


You need to include the return form and a proof of purchase (courier receipt or invoice).

9. How can I contact you?


Email: info@stratac.bg


Phone: +359 876 45 55 38

10. What are my rights as a consumer?


According to consumer protection law, you have the right to:


- withdraw from a purchase within 14 days


- file a complaint for a defective product


- protection of your personal data


- submit a complaint to the Consumer Protection Commission

www.kzp.bg

Last update: 01.08.2025